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All OpTek Systems are supplied with a standard warranty period at point of sale following installation and sign-off. (normally 12 months) Extended warranties are available on request.
Service & Support contracts are available on request tailored to customer and system requirements.
Providing guaranteed support when needed. The level of support depends on the contract type.
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Bronze Contract
1 planned maintenance visits per year.
6 free remote assistance events
(Discounted rates applied after initial 6).
Guaranteed response time for emergency site visits.
Discounted spares.
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Silver Contract
3 planned maintenance visits per year.
10 free remote assistance events
(Discounted rates applied after initial 10).
Guaranteed response time for emergency site visits.
Discounted spares.
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Gold Contract
6 Planned maintenance visits per year.
Unlimited remote assistance.
Guaranteed response time for emergency site visits.
Discounted spares.