Sometimes unexpected things happen but OpTek engineers are always available if required. OpTek can provide Remote Support (Telephone, email or system dial-in) If the system cannot be fixed remotely then we will arrange a site visit to assess the issue.
OpTek also provides process advice in the event of quality or production changes. In addition, we can assist with any changes and/or improvements to process routines, fixtures or material handling. This includes upgrades and software additions that may be required.
In the unlikely event your OpTek equipment has an issue. Our trained engineers will always be available to help. This assistance can be provided via phone, email, remote connection or a site visit.
All customer contact is logged and tracked using our internal systems. This allows us to provide the correct support if and when it is required, in the shortest possible time.